Manitowoc opens new customer support centre in Australia

Manitowoc says it wants to improve customer support for the growing number of its dealers and customers in the region.

The centre, which is staffed by experienced engineers and technicians, organises on-site support and training, dispatches parts, provides technical assistance and all manner of additional services to ensure the correct and effective use of its products, the company said.

Based in Sydney, the centre is supported with offices in Brisbane and Melbourne. Manitowoc said that the centre complements the company's strong network of three dealers and three Manitowoc Crane Care facilities that currently operate across the region.

Brad Cooper, country manager at Manitowoc, said the new centre is designed to promote better crane use and efficient operation while creating a new platform to deliver customer support. "As we expand our operations in Australia and New Zealand, we remain committed to helping our dealers and customers get the most from their cranes," Cooper said. "This new channel of communication will provide assistance and advice based on global experience and expert knowledge. It will also help us to improve our services and meet the specific needs of customers and dealers across the region."

The decision to open the centre is partly down to the growing number of Manitowoc cranes in Australia and New Zealand, the company said. More than 1,100 cranes are currently at work in the two countries.

Kelvin Kent, general manager of Manitowoc in Australia and New Zealand, added: "We strive to continually improve our products but also to offer customers an innovative service to match," he said. "Giving customers a new method of contact brings us closer to the wider market and will help us to tailor our operations to the changing needs of the industry."