Manitowoc has unveiled a new service kits programme designed to simplify maintenance processes and increase customer satisfaction. The initiative offers customised parts bundles with up to 10% cost savings, helping cranes remain in peak condition and providing customers with value for money, says Manitowoc.
The service kits programme provides parts bundles curated for each model in the GMK crane range, including all necessary components for routine maintenance. These kits contain typical parts such as oil and air filters, O-rings, and many other components.
“The kits are designed by model, and the crane’s age isn’t considered because the maintenance level is what it is when it is needed,” says Astrid Hager-Guthrie, Manitowoc’s parts pricing manager. “So, for 1,000 hours, we make recommendations for the different components on the crane and wrap it up into a kit. Let’s say for engine oil filters: whatever is required of the significant components after 1,000 hours of service, that’s what goes into the kit, and at a reduced list price.”
Manitowoc recommends different components based on the crane usage, typically around the 1,000-hour service mark, to ensure every kit is tailored to meet the precise maintenance requirements.
The service kits programme also offers a 10% discount for purchasing as a bundle, compared to buying individual components. Customers also only pay for shipping one kit, as opposed to ordering multiple parts separately, which reduces expenditure and eliminates the hassle of managing multiple shipments.
Over the years, Grove all-terrain crane maintenance intervals have evolved, especially for models with two engines versus single-engine variants. Manitowoc has adjusted the maintenance intervals to ensure that every crane receives the appropriate level of care, optimising its operational efficiency.
Manitowoc’s dealer network facilitates communication and service delivery for customers. In addition, during the warranty period dealers can handle routine maintenance tasks.
For customers looking for the most comprehensive maintenance solution Manitowoc also offers tailored contracts. These contracts span 3-5 years and involve a monthly subscription fee, providing worry-free cover for all required maintenance.
“With Manitowoc’s Service Kits Programme and comprehensive maintenance contracts, crane owners can now enjoy enhanced convenience, lower costs, and peace of mind, ensuring their equipment remains in peak condition for years to come,” Hager-Guthrie adds.
For more on crane servicing see the forthcoming ‘repair and servicing’ feature in the June issue of Cranes Today (out 1st June).
