“There is a differential between our standards and the quality of the product. The crane can operate safely with this, but we have decided mainly for customer satisfaction, and because we are ultra-conservative, to issue a recall,” Francois Jourdan, Terex Cranes vice president–marketing, told Cranes Today.
The company issued a bulletin to customers a few months ago, Jourdan said, and now starts a campaign. He added that most of the cost of the recall was due to transport from the customer to the company’s Wilmington, North Carolina factory.
He estimated between 100-200 cranes were affected by the recall.
Terex first announced the recall in its third quarter conference call. It estimates it will cost $15m after tax.
