The new service enables anyone who has a problem with a ZF transmission or driveline component to contact ZF directly at Nottingham. Callers will receive free advice and initial fault diagnosis by experts over the phone; they will be able to book site visits to provide diagnosis reports, and arrange repairs, remanufacture or service exchange units.
“Around 40% of calls we receive detailing problems can be solved over the phone, so it pays to call us first,” said Mike Goatley, sales manager for ZF Off Highway. “In most cases we can have vehicles up and running again in hours. In the event of a replacement part being needed, we have access to the entire ZF worldwide parts database. As added insurance against problems in the first instance, we can also check installations and offer on-site health checks to ensure that a vehicle’s transmission and driveline remains in perfect working order.”
