MCG opens first Asian call centre
5 December 2007Manitowoc Crane Group has opened an English/Mandarin customer contact centre in Zhangjiagang, China.
The Zhangjiagang contact center supports Potain tower cranes, Grove mobile cranes, and Manitowoc crawler cranes in the Asia/Pacific region. Team members offer assistance on parts, service, and warranty support in both English and Mandarin. After the facility is fully operational, technicians will be available to answer calls from 8 am to 8 pm, seven days a week.
Currently, 34 people are employed at the new facility and that number is expected to increase to 44 by the end of 2008.
The Zhangjiagang contact center is one of five such locations around the world. The other four contact centers are located in: Manitowoc, Wisconsin, US; Shady Grove, Pennsylvania, US; Decines, France; and Wilhelmshaven, Germany.
"With the opening of the Zhangjiagang contact center, the Manitowoc organisation's expertise is now accessible 24 hours a day, 7 days a week from anywhere in the world,” said Larry Bryce, executive vice president of Manitowoc Crane Care.
